Terms of service

Mirror Mirror Terms & Conditions

  • General
  • This Terms & Conditions is a contract between You and Mirror Mirror governing your use of our website. Therefore by accessing or using the Services in any manner, including, but not limited to, visiting or browsing the Site, registering an account, or contributing content or other materials to the Site or on or via the Apps, you expressly understand, acknowledge and agree to be bound by the Terms of Use. You are only authorized to use the Services if you agree to abide by all applicable laws and to these Terms.

    We reserve the right to modify the Terms of Use, including the Privacy & Cookie Policy, at any time, at our sole discretion. To shop with us, you need to be at least 16 years old. Any accessing, browsing, or otherwise using the Services indicates your agreement to all the terms and conditions in this Agreement. If you disagree with any part of the Terms then you should immediately discontinue access or use of the Services. Please read this Agreement carefully before proceeding.

  • Terms of Use
  • Mirror Mirror may assign you a password and account identification to enable you to access and use certain portions of this Website. Each time you use a password or identification, you will be deemed to be authorized to access and use the Website in a manner consistent with these Terms of Use, and Mirror Mirror has no obligation to investigate the authorization or source of any such access or use of the Website. Use of a password, coupon code or other access to private information by anyone other than the intended recipient is expressly prohibited. This includes sharing, forwarding or otherwise distributing this information in a public venue than otherwise intended.

    You will be solely responsible for all access to and use of this website by anyone using the password and identification originally assigned to you whether or not such access to and use of this website is actually authorized by you including without limitation all communications and transmissions and all obligations including financial obligations incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify Mirror Mirror of any unauthorized use of your password or identification or any other breach or threatened breach of this Website's security.

    By creating an account with Mirror Mirror, you acknowledge that we may send you promotional or marketing emails from time to time. If you do not wish to receive those emails, please use the link provided at the bottom of the email to unsubscribe from our email list.

  • Local Government & Customs Regulations
  • In accordance with Customs regulations customers must provide valid and accurate data. All consignee names, address and payers name should be valid. Certain countries request that the consignee submit their ID or passport to clear the package or for payment verification purposes. It is the customer’s sole responsibility for the accuracy of data that they provide to us. 

    It is the customers sole responsibility to pay any import tax due to the customs in compliance with the local regulations in your destination country. Should the buyer refuse the package due to import duties or taxes, the buyer takes full liability for all the costs involved in the process.

    Should any information be incorrect and prevent any shipment or deliveries or customs clearance, we will not be held responsible and will not offer any compensation in such cases. As the importer, customers are responsible for complying with all laws and regulations in their own countries.

  • Ordering and Errors
  • In case you detect that an error occurred when entering your personal data during your registration as a user of our Services, you can modify them in the section "My Account". In any case, you will be able to correct errors related to the personal data provided during the purchase process by contacting us. If you detect an error in your order after the completion of the payment process, you should immediately contact our customer service or email address above to correct the error.

    Whilst all efforts are made to ensure accuracy of product descriptions, specifications and pricing there may be occasions where errors arise. Should such a situation arise, Mirror Mirror cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

  • Shipping & Delivery
  • All prices are correct at the time of entering the information on to the system. If for some reason we are unable to ship your goods, the value of the items that are not shipped will be refunded to your wallet in your Mirror Mirror Account or to the original method of payment.

    All prices are exclusive of delivery charges. The total cost of the order is calculated by combining the price of the products & the delivery charge. Prices may change at any given time, however price changes shall not affect the orders for which we have sent an Order Confirmation.

    Shipping times displayed on our website refers to a rough estimate provided to us by our logistics partners. Since the actual delivery of your order can be impacted by many events , we suggest that if customers have a special occasion or event that they wish to use their item,  that they order their items well in advance. Rest assured we will put our best effort to ensure that all customers receive their packages in a timely manner.

    If you have not received your delivery within 60 business days, please contact us at Support@MirrorMirrorNow.com | Whatsapp +94 765 65 65 75 | Fb.com/MirrorMirror.lk

    Customers are responsible for providing complete and accurate shipping addresses. Mirror Mirror cannot make changes to your shipping address once a package has been shipped, and Mirror Mirror is not liable for packages lost due to incomplete or inaccurate addresses.

    Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer.

    Any claims by Buyer against Mirror Mirror for shortage or damage occurring prior to such delivery to carrier must be made within five (5) days after receipt of the goods.

  • Returns & Exchanges
  • Goods can be returned in the designated period. The exact return period and return policy differs from product category to category. Please contact our customer service for the detailed information. Customers returning goods are responsible for freight charges.

    Wrong size items and items with quality issues can be exchanged. For defective products, if a defect or damage is confirmed on the returned products, we will give you a complete refund including the shipping fee incurred in the delivery process or else we will send out a new package with the same. 

    For Exchanges; Items must be in their original packaging, all the original boxes must be intact and included, along with all packaging materials, manuals, blank warranty cards, plus all accessories and documents provided by the manufacturer. Goods found to be tampered with by the customer will not be replaced but returned at the customer's own expense.

  • Reviews, Comments and Submissions.

  • Unless stated otherwise, all content that you submit to Mirror Mirror will be treated as non proprietary and Mirror Mirror shall have right to use, copy, distribute, display, publish and create derivative works from such Submissions by any means and in any form. By such submission, you agree not to raise any dispute in connection with any use of the entry by Mirror Mirror in the future.

  • Liability of Purchased Products

  • Unless otherwise indicated expressly in these Conditions, our liability regarding any product acquired on our website shall be limited strictly to the price of purchase of said product.

    We have made every effort to display, as accurately as possible, the colors of our products that appear on the Services. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate and there may be minor colour differences between the product displayed and the product received. . 

    CONTACT US 

    Should you have any further questions feel free to contact us anytime through Support@MirrorMirrorNow.com | Whatsapp +94 765 65 65 75 | Fb.com/MirrorMirror.lk

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